EMOTO Supply Co. – Shipping Policy

Order Processing

All orders are processed within 1–5 business days (excluding weekends and holidays) after you receive your order confirmation email. You will receive a second notification when your order has shipped.

Some orders may require additional processing time, including:
 • High-demand or limited inventory products
 • Pre-orders or special-order items
 • Large or freight shipments
 • Orders requiring address verification

During peak periods or due to supply chain delays, processing times may be extended.

Shipping Rates & Delivery Estimates

Shipping charges are calculated at checkout based on product type, size, weight, and destination.

Apparel, Accessories & Small Items
 • Typically delivered within 3–7 business days after shipment

Electric Bikes, Mopeds & Large Products
 • Typically delivered within 5–14 business days via freight carrier
 • Delivery timeframes are estimates and may vary depending on location and carrier scheduling

Once an order has shipped, EMOTO Supply Co. is not responsible for carrier delays.

Freight Deliveries (Bikes & Motorized Vehicles)

Electric bikes, mopeds, and large items ship via freight carrier and require delivery coordination.

Customers are responsible for:
 • Providing a valid phone number for scheduling
 • Being available to accept and sign for delivery
 • Ensuring the delivery location is accessible to a freight truck

If a delivery cannot be completed due to customer unavailability or access issues, additional storage, re-delivery, or return shipping fees may apply and are the responsibility of the customer.

Order Tracking

Once your order ships, you will receive tracking information via email. Tracking updates may take 24–48 hours to appear in the carrier’s system.

Shipping Address Accuracy

Customers are responsible for entering accurate shipping information at checkout.

EMOTO Supply Co. is not responsible for:
 • Orders shipped to incorrectly entered addresses
 • Delivery failures due to restricted access, closed businesses, or unavailable recipients

Any fees associated with address corrections, re-routing, or re-delivery are the responsibility of the customer.

Damaged Shipments

Please inspect your order immediately upon delivery.

If your shipment arrives damaged:
 1. Note the damage with the delivery driver before signing
 2. Take clear photos of the packaging and product
 3. Contact us within 48 hours at info@rideemoto.com

Failure to report freight damage within this timeframe may limit our ability to file a claim with the carrier.

Lost or Stolen Packages

EMOTO Supply Co. is not responsible for lost or stolen packages marked as delivered by the carrier.

If tracking shows delivered but you cannot locate the package:
 • Check with neighbors or building management
 • Contact the shipping carrier directly
 • Email info@rideemoto.com and we will assist where possible

Pre-Orders & Backorders

Pre-order and backordered items will ship as soon as they become available. Estimated ship dates are subject to change based on manufacturer timelines and supply chain conditions.

Customers will be notified if there are significant delays.

Shipping Coverage

We currently ship within the continental United States unless otherwise stated. Requests for Alaska, Hawaii, or international shipping may be reviewed on a case-by-case basis.

Customers are responsible for any additional shipping costs, customs fees, duties, or import taxes if special shipping arrangements are made.

Questions

For questions about shipping, delivery coordination, or tracking, contact: info@rideemoto.com